Welcome to Eximtex! These terms and conditions outline the rules and regulations for the use of our website (https://eximtex.com), the services we offer, and the sale of products through the site. By accessing this website and/or making a purchase, you agree to be bound by these terms.

1. Definitions

• “We,” “Us,” “Our” refers to Eximtex SH.P.K., a tailoring company in Gjakova, Kosovo.
• “You” or “Customer” refers to the individual accessing our website or purchasing products from us.
• “Website” refers to https://eximtex.com.

2. Use of Website

By accessing this website, you agree to the following:

• You will use the website for lawful purposes only.
• You are responsible for maintaining the confidentiality of any login information associated with your account and for all activities under your account.
• You agree not to engage in any activity that may disrupt or interfere with the website’s functioning.

3. Products and Services

Eximtex specializes in tailoring services and the sale of clothes, fabrics, and related materials. By purchasing products or services from us, you acknowledge the following:

• Tailoring Services: We offer custom tailoring services, and all measurements and specifications provided by the customer must be accurate.
• Product Availability: All products listed on our website are subject to availability. We reserve the right to limit or cancel quantities purchased per person or per order.
• Custom Orders: If you request a custom-made product, please ensure you provide accurate details. Custom orders cannot be refunded or exchanged.

4. Pricing and Payments

• Pricing: All prices are listed in [Insert Currency] and are subject to change without prior notice. We strive to ensure that prices are accurate, but errors may occur. If an error in the price of a product is found, we reserve the right to cancel the order.
• Payment: We accept bank transfer as the only method of payment. Once you place an order, you will receive our bank details to complete the payment. Your order will only be processed once the payment is confirmed.

5. Shipping and Delivery

• Shipping Locations: We ship our products within Kosovo and internationally. Shipping rates and delivery times may vary depending on the destination.
• Processing Time: Once payment is received, we will process and ship your order within [Insert Timeframe, e.g., 2-5 business days].
• Delivery Time: Delivery times depend on the shipping method and location. Delays in delivery are not the responsibility of Eximtex and are subject to the courier service.
• Customs and Import Taxes: For international orders, customers are responsible for any customs duties or import taxes that may apply.

6. Returns and Exchanges

• Eligibility: You have [Insert Timeframe, e.g., 14 days] from the receipt of your order to request a return or exchange for eligible products. Products must be unused, undamaged, and in their original packaging.
• Custom Orders: Products made to order (e.g., custom tailoring) are not eligible for returns or exchanges unless defective or damaged upon arrival.
• Process: To initiate a return or exchange, contact us at [Insert Email Address]. Return shipping costs are the responsibility of the customer unless the item is defective.

7. Limitation of Liability

Eximtex is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or from purchasing products or services, including, but not limited to:

• Any delays in shipping or delivery.
• Errors in product descriptions, pricing, or availability.
• Defects in products after use or incorrect care by the customer.

8. Intellectual Property

All content, logos, images, and text on the website are the intellectual property of Eximtex unless otherwise stated. Unauthorized use or reproduction of this material is prohibited.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Gjakova, Kosovo.

11. Changes to Terms and Conditions

Eximtex reserves the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after any modifications indicates acceptance of the new terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Eximtex SH.P.K.
Address: Rr. Nena Tereze pn, 50000 Gjakove, Kosove
Phone: +383 49 731 463
Email: info@eximtex.com