Privacy Policy

At Eximtex, we prioritize the privacy of our customers and visitors to our website (https://eximtex.com). This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable privacy laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, email address, phone number, address, and other identifying information when you fill out contact forms or communicate with us.
  • Order Information: Details related to any purchases made through the website, including items bought, shipping information, and preferences.
  • Bank Transfer Information: When you place an order, we collect and use your bank account details to facilitate payments via bank transfer. We do not store this information after the transaction is complete.
  • Browsing Information: Automatically collected data such as your IP address, browser type, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process orders: We need your personal and payment information to fulfill and manage orders, shipping, and returns.
  • To communicate with you: We use your contact information to provide updates or respond to inquiries, including order confirmations and delivery details.
  • To improve our services: Browsing data helps us analyze traffic, usage patterns, and customer preferences to enhance user experience and optimize our offerings.
  • For marketing purposes: With your consent, we may send promotional emails regarding our products, new collections, and exclusive offers.

3. Payment Information and Security

Since Eximtex only accepts payments via bank transfer, we collect the necessary bank details to facilitate the transaction. However, we do not store your bank details after the payment has been processed.

We take reasonable precautions to protect your payment information and ensure secure communication when processing bank transfers. However, as with any online communication, there are risks, and we encourage you to be cautious when sharing sensitive financial information.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers, such as shipping companies, to facilitate order delivery.
  • Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption and secure servers. However, no method of online data transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to improve your browsing experience by personalizing content and remembering your preferences. You can choose to disable cookies in your browser settings, but this may limit some functionality on the website.

7. Your Rights

As a user, you have the right to:

  • Access and review your information: You may request a copy of the personal data we hold about you.
  • Correct your information: If your information is inaccurate or incomplete, you have the right to update it.
  • Delete your information: You may request the deletion of your personal data, subject to certain conditions or legal obligations.
  • Opt-out of marketing communications: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing message or contacting us directly.

8. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We recommend reviewing the privacy policies of those websites when you visit them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website, and the effective date will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Eximtex SH.P.K.
Address: Rr. Nena Tereze pn, 50000 Gjakove, Kosove
Phone: +383 49 731 463
Email: info@eximtex.com